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Are your products available on Amazon?

Yes! You can grab any of our products on Amazon here: Amazon Storefront

Are your products available in retail stores?

Not at this time. In order to keep our prices as low as possible, they are only available from us so there are no fees to middle-men. You can grab any of our products either right here on our site or on our Amazon Storefront.

How long does it take to ship my order?

We take pride in our lightning fast shipping speed. All orders placed by 4pm PST ship the same business day, otherwise, your order will ship the next business day.

How long does it take to get my order?

We process and ship orders around the clock. All orders placed by 4pm PST ship the same business day (otherwise your order will ship the next business day) and our free shipping speeds take 2-7 days.

How can I check the status of my order?

You can track your order by entering your tracking number here: Track Order.

How do I unlock my pruning shears?

To unlock your pruner, squeeze the handles tightly together and turn the thumb lock in a slight counterclockwise direction, then release the handles. You may also refer to this video as a reference:

What is your return policy?

We want every customer to be 100% satisfied with your order. If you are unhappy with your order for any reason, you can return it for a full refund within 30-days by simply emailing

What are the differences among your pruner models?

Apart from the technical specifications such as the capacity, style, and hand size, the main difference lies in the type of pruning work each one is intended for. The ClassicPRO pruner is the universal pruner for more general day-to-day and heavy pruning, made for medium to large-sized hands, with a cutting capacity of 1 inch and a straight angled cutting head. The EnduroPRO pruner is designed to neutralize wrist bending for increased comfort during long hours of pruning. It is made with vertical inclination which aligns the hand and wrist in a neutral position when pruning to reduce wrist injuries and hand fatigue. The PrecisionPRO pruner is intended for everyday light pruning and precision work, and is ideal for smaller to medium-sized hands.

Do you have left-handed pruner models?

Our pruners are designed for easy, one-handed operation for right-handed individuals, but even if you're left-handed, we're confident you'll find our pruners comfortable and easy to use. Heck, one of our founders is left-handed! :)

What is the small metal included in the pruner package?

The small tool included in the pruning shears package is used for adjusting the center bolt that controls the tension of the blade and also for unscrewing your pruner during cleaning and maintenance. Check out our Product User Guides for more information on how to use this tool.

Do you offer replacement parts?

Yes, we offer replacement blades and springs. See the available options here: Replacement Parts.

Where can I find a user guide for my product?

You can download PDF versions of our Product User Guides for easy reference or to print.

Who can I contact if I have additional questions?

Please email us at to get connected with one of our friendly customer support associates.