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Frequently Asked Questions


What is the warranty period on products?
What does your 100% satisfaction guarantee mean?
Who should I contact if I have questions on this product?
Where can I buy replacement parts for this pruner?
Do you have left-handed pruner models?
Are these good for people who don't have strong hands?
Q: What is the warranty period on products?
A: Haus & Garten offers a replacement warranty guarantee against defective material or workmanship of the product for the lifetime of the tool, provided the product was used according to the products maintenance guide. Warranty does not cover misuse and normal wear and tear.

Q: What is your 100% satisfaction guarantee?
A: Haus & Garten offers customers a 100% satisfaction guarantee. If you aren't happy with the product, simply contact us and let us know why and we will process your claim and arrange for the product to be returned.

Q: Who should I contact if I have questions on this product?
A: For any questions or concerns regarding our product, you may contact us directly at [email protected] and our dedicated customer care representative will gladly assist you.

Q: Where can I buy replacement parts for this pruner?
A: Replacement parts are available upon request. Please contact us at [email protected] regarding your product for details.

Q: Do you have left-handed pruner models?
A: Our pruners are best fit for right-handed individuals. However, some great feedback we received are from our some left-handed customers who found it comfortable and easy to use as well.

Q: Are these good for people who don't have strong hands?
A: Our pruners are built to deliver maximum force with minimum pressure, so you should be able to use these with ease without exerting too much force. The aluminum body makes it lightweight and its ergonomic shock-absorbing handles are great for prolonged use without getting your hands overly tired. It is ideal to help people with arthritis, carpal tunnel, or problematic hand and reduces the risk of repetitive motion injuries and wrist strain.